RESIDENTIAL CALL OUT SERVICE
Are you having issues at home with your device and unable to bring it into our workshop? No worries! We can come to you.
We specialize in Personal Computers, Tablets, Smart TV’s, and Small Home Business setup servicing both Windows and Mac systems.
With fantastic response times, we can usually head out the same day and make sure you’re up and running smoothly with minimal stress and inconvenience.
REMOTE ACCESS & PHONE SUPPORT
If you are unable to bring your device to us and we can’t come to you, we can access your computer remotely, diagnose and fix most issues.
If we find the issue is unable to be fixed remotely and needs to be brought into the shop, we will organize a time slot for this to happen and endeavor to fix it within that time-frame. We understand that a lot of our customers are country customers or live out of town only coming into town very occasionally, so we have devised systems to help alleviate the stress for you and keep inconvenience to a minimum.
We log all work completed on customers devices in our data base, this helps us to build up a history of issues, fixes and recommendations unique to you, whether its for your home devices or your small business setup.
Offering a personalised history helps us advise you of the expected lifespan of your devices hardware, any upgrades needed and also any operating system upgrades scheduled, to help prevent unexpected downtime and inconvenience.
“The best customer service – the guys took all the headaches out of my new laptop purchase and I love it!”
“Fantastic work fixing my MacBook Pro screen. They are always in contact with you to update you on their progress and let you know what’s happening. Highly recommend!”
“Prompt friendly service, were at our premises within an hour of our call. Fixed and had our business computer back to us quickly helping us avoid too
much downtime. Highly recommend them to businesses and personally alike. Thank you!”